Yes, we are.

All deposits are fully refundable up to 72 business hours before the scheduled pickup date.

We accept credit cards for the deposit. However, the balance is due as a cashier’s check, money order, cash, or business check. We will require 50% of the balance on the pickup date and the remaining balance on delivery.

All relevant US Border processing requirements are handled internally by EIS and our experienced team so this is all part of our service to you to ensure all is delivered in full and on time.

US Border customs clearance is the process of ensuring that goods entering or leaving the United States comply with all relevant regulations, tariffs, and laws. It involves the inspection and documentation of shipments to verify their contents, value, and legality.

Key points to know about US Border customs clearance include:

• Required Documentation: You'll need to provide essential documents such as commercial invoices, packing lists, and bills of lading to facilitate customs clearance.

• Tariffs and Duties: Be aware of any applicable tariffs, taxes, or duties that may be imposed on your shipments by US customs authorities.

• Customs Declarations: Accurate and complete customs declarations are crucial. Ensure that you provide truthful information about your goods to avoid delays or penalties.

• Compliance Requirements: Familiarize yourself with US customs regulations and compliance requirements to ensure smooth clearance processes.

• Import Restrictions: Certain goods may be subject to import restrictions or prohibitions. Make sure your shipments comply with these regulations to avoid complications.

• Customs Brokerage: Consider hiring a licensed customs broker to assist with the customs clearance process. They can provide expertise and guidance to navigate complex customs procedures effectively.

By understanding the US Border customs clearance process and adhering to its requirements, you can streamline your shipping operations and avoid potential delays or penalties.

Any household or business item that is classified as a general item.

Contact us via contact@eisamerica.com or +1 (302) 455 7774

Contact us via contact@eisamerica.com or +1 (302) 455 7774

You can change your inventory up to 48 hours prior to your move.

There is no charge for internal stairs .

There is no charge for the first flight of external stairs. Each additional flight is a one-time charge of $75 per flight.

There is a one-time fee of $75 for the use of an elevator.

Yes, EIS offer shipping insurance as one of our value added service. You can purchase insurance through EIS and the cost of insurance differs depending on the insurance package you need.

Of Course you can! EIS will provide both personal customer service to assist you where you have any enquiries and a link that you can click on so you can track your shipment all the way through to delivery.

Prohibited items list:

Address Books

Airline Tickets

Aerosol cans

Alcohol/Wine/Beverage of any kind

Ammonia

Ammunition

Car batteries

Car Titles

Cash – This includes change containers/banks/children’s banks

Cell Phones/ Laptops/ I-pads

Check Books / Debit cards/ ID’s

Charcoal/lighter fluid

Charged scuba tanks

Chemistry sets

Cleaning solvents

Darkroom chemicals

Fertilizer

Fire extinguishers

Firearms of any kind

Fireworks

Fuels/oils

Household batteries

Jewelry

Kerosene

Liquid bleach

Matches

Nail polish/remover

Paint thinners

Paints/varnishes

Pesticides / Weed killer/ Poisons/ Pool chemicals

Propane tanks (must have gauge showing empty)

Rubbing alcohol

Passports/ Financial Documents

Computer data

Home Videos

Medical Equipment (speak to IVL Rep for details)

Medical/Dental Records Medication

Parking permits are the responsibility of the customer.

Of course we do!

We offer long and short-term storage.